Privacy policy

Privacy policy
(December 2020)

We, DIALOGMUSEUM gGmbH, Schäfergasse 17, in 60313 Frankfurt am Main, , +49 (0)69 – 999 999 520 take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this privacy policy.
We reserve the right to adapt the content of the data protection guidelines. It is therefore recommended that you review our data processing information at regular intervals.

Use of our service functions

As a rule, you can use our websites and without submitting any personal data. When using our service functions, however, we ask you to submit personal data provided it is necessary for the qualified processing of your request.

We require your name and address in case your enquiry results in a reservation or binding booking. We also require this information for the delivery of tickets, vouchers, pedagogical booklets or any ordered information material.

We require your e-mail address and telephone number for the purpose of contacting you to clarify detailed questions regarding your enquiry and for sending booking confirmations. This data will not be passed on to third parties without your expressed consent. We would like to point out that data transmission on the internet (such as communication via e-mail) may involve security gaps. A complete protection of the data from access by third parties is not possible.

Comment function on the website
In addition to your comment, the comment function on this page also stores information on the time of the comment’s creation, your e-mail address and, if you do not post anonymously, the user name you have chosen.

Storage of the IP address
Our comment function stores the IP addresses of users who post comments. Since we do not check comments on our site before they are approved, we require this data in order to be able to take action against the author in the event of legal violations such as insults or propaganda.

Subscribing to comments
As a user of the site, you can subscribe to updates for comments and the blog after registering. You will receive a confirmation email to verify that you are the owner of the provided email address. Your email address will be stored on our server for this purpose – and for this purpose only. If you do not wish to do so, we would like to ask you not to use these services – comment function or automatic updates.


You can inform yourself about the offer in the ticket shop without leaving your personal data. However, you must register to use the functions of the ticket shop. For this purpose, you must provide your name, address, telephone number and e-mail address. DialogMuseum gGmbH processes your personal data in compliance with the data protection regulations applicable to the contract. We will collect, process and use the data in an automated procedure to the necessary extent for the establishment, arrangement or amendment of the contractual relationship. We will use your telephone number to contact you by telephone should any problems arise in connection with the purchase of tickets or vouchers (e.g. incorrect information in the e-mail address). Dialogmuseum gGmbH is entitled to pass on this data to third parties commissioned by it to carry out the contract, insofar as this is necessary for the fulfilment of the contracts concluded. In all other respects, we will not pass on your data to third parties.

Server log files
The internet pages and automatically collect and store a series of general data and information in so-called server log files, which your browser automatically transmits to us.

The following data will be collected:

-browser type and browser version
-operating system used
-the website from which an accessing system arrives at our website (so-called referrer), the referrer URL
-host name of the accessing computer
-the date and time of an access to the internet pages
-an Internet protocol address (IP address)
-the Internet service provider of the accessing system.
This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data subsequently if we become aware of concrete indications of illegal use.

With our newsletter, we inform you about DIALOGMUSEUM and our offers.

You are required to provide a valid email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter.

For legal reasons, a confirmation email using double-opt-in will be sent to the data subject’s first time registered email address for newsletter dispatch. This confirmation e-mail serves the purpose of verifying whether the owner of the e-mail address as the data subject has authorised the receipt of the newsletter.

When registering for the newsletter, we moreover store the IP address of the computer system used by the data subject at the time of registration as well as the date and time of registration, which is assigned by the Internet service provider (ISP). The collection of this data is necessary in order to be able to trace the (potential) misuse of a data subject’s email address at a later date and therefore serves as a legal safeguard for the data controller.
We use the data exclusively for sending the requested information and do not pass it on to third parties. No further data is collected.
You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter.

Cookies are files which store specific information on user devices in order to improve user-friendliness and enable statistical evaluations. For this purpose, we also use cookies on our websites. You can restrict or prevent the effect of cookies by setting certain options on your devices or in the browsers you use. However, this may limit the comfort of use. The websites and use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve the purpose of providing our services in a more user-friendly, effective and secure manner. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of the website and the ticket shop may be limited.

Google Analytics
The website uses functions of the Google Analytics web analysis service. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files (as described above) that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
IP Anonymisation
We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states parties under the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted and shortened to a Google server in the USA. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin
You may refuse the use of cookies by selecting the appropriate settings on your browser, however we would like to point out that by doing this, you may not be able to use the functions of this website to the full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:

More information on how Google Analytics handles user data can be found in Google’s privacy policy:

Order data processing
We have concluded an order data processing contract with Google and fully implement the strict requirements of the German Data Protection Authorities when using Google Analytics.

Links to websites of other providers
Our website may contain links to the websites of other providers. We recommend that you inform yourself about the data protection guidelines there as well. DialogMuseum gGmbH accepts no responsibility for the content of any linked websites.

Your data
You may request your data stored by DIALOGMUSEUM gGmbH for the purpose of using the offers at any time by telephone or e-mail and have it changed if necessary. If you wish to have your data permanently deleted, it is sufficient to notify DIALOGMUSEUM gGmbH accordingly. Please note that under certain circumstances, certain personal data may only be deleted after a certain period of time due to legal or contractual retention obligations.

Right to information, deletion, blocking
You have the right at any time to receive information free of charge about your stored personal data, its origin and recipient and the purpose of the data processing, as well as the right to correct, block or delete these data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address provided in the imprint or send an e-mail to .

Routine deletion and blocking of personal data
The controller shall process and store personal data of the data subject only for the period necessary to achieve the purpose of storage or where provided for by the European Directive and Regulation or other legislator in laws or regulations to which the controller is subject. In the event that the storage purpose ceases to apply or a storage period prescribed by the European Directive and Regulation Maker or another competent legislator expires, the personal data shall be routinely blocked or deleted in accordance with the statutory provisions.

Objection to advertising mails
The use of contact data published within the framework of the imprint obligation for the purpose of sending unsolicited advertising and information material is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam emails.