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Privacy policy

(June 19, 2026)

Privacy Policy

We, DIALOGMUSEUM gGmbH, Schäfergasse 17, 60313 Frankfurt am Main, ed.muesumgolaidobfsctd-20bc88@ofni, +49 (0)69 – 999 999 520, take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable data protection laws and this Privacy Policy.

We reserve the right to amend the content of this Privacy Policy. We therefore recommend that you review our information on data processing at regular intervals.

Use of Our Services

You can generally use our websites dialogmuseum.de and tickets.dialogmuseum.de without providing any personal data. However, when using our service features, we ask you to provide personal data if it is necessary to properly process your request.

We need your name and address if your inquiry results in a reservation or a binding booking. We also need this information to send tickets, gift certificates, educational booklets, or requested informational materials.

We need your email address and phone number to contact you to clarify details regarding your inquiry and to send booking confirmations.

This data will not be disclosed to third parties without your express consent. Please note that data transmission over the Internet (e.g., when communicating via email) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.

Storage of IP Addresses

Our comment feature stores the IP addresses of users who post comments. Since we do not review comments on our site before they are published, we need this data to be able to take action against the author in the event of legal violations such as insults or propaganda.

Ticket Shop

You can view the offerings in the Ticket Shop without providing your personal data. However, you must register to use the Ticket Shop’s features. To do so, you must provide your name, address, phone number, and email address.

DIALOGMUSEUM gGmbH processes your personal data in compliance with the data protection regulations applicable to the contract. We collect, process, and use the data via automated procedures to the extent necessary for establishing, structuring, or modifying the contractual relationship.

We use your phone number to contact you by phone in the event that problems arise during the purchase of tickets or gift certificates (e.g., an incorrect email address). Dialogmuseum gGmbH is authorized to transfer this data to third parties it has commissioned to fulfill the contract, to the extent necessary to fulfill the contracts entered into. Otherwise, we do not disclose your data to third parties.

Server Log Files

The websites dialogmuseum.de and tickets.dialogmuseum.de automatically collect and store a range of general data and information in so-called server log files, which your browser automatically transmits to us.

The following data is collected:

  • Browser type and browser version
  • Operating system used
  • The website from which an accessing system reaches our websites (so-called referrer), the referrer URL
  • Hostname of the accessing computer
  • The date and time of access to the websites
  • An Internet Protocol address (IP address)
  • the Internet service provider of the accessing system

This data cannot be attributed to specific individuals. This data is not combined with other data sources. We reserve the right to review this data retrospectively if we become aware of concrete evidence of unlawful use.

Newsletter

Our newsletter keeps you informed about the DIALOGMUSEUM and our offerings.

To subscribe to the newsletter, we need a valid email address from you, as well as information that allows us to verify that you are the owner of the provided email address and that you consent to receiving the newsletter.

For legal reasons, a confirmation email is sent via the double-opt-in procedure to the email address initially provided by the data subject for the newsletter. This confirmation email serves to verify that the owner of the email address, as the data subject, has authorized receipt of the newsletter.

When you subscribe to the newsletter, we also store the IP address assigned by the Internet service provider (ISP) to the computer system used by the data subject at the time of registration, as well as the date and time of registration. The collection of this data is necessary to be able to trace any (potential) misuse of a data subject’s email address at a later date and therefore serves to provide legal protection for the data controller.

We use the data exclusively for sending the requested information and do not disclose it to third parties. No additional data is collected.

You may revoke your consent to the storage of your data and email address, as well as their use for sending the newsletter, at any time—for example, by clicking the “Unsubscribe” link in the newsletter.

Cookies

Cookies are files that store specific information on users’ devices to improve user-friendliness and enable statistical analysis. We also use cookies on our website for this purpose.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to block the acceptance of cookies in specific cases or generally, and to enable the automatic deletion of cookies when you close your browser. Disabling cookies may limit the functionality of the website and the ticket shop.

Borlabs Cookie

This website uses Borlabs Cookie, which sets a technically necessary cookie (borlabs-cookie) to store your cookie consent settings. Borlabs Cookie does not process any personal data.

The borlabs-cookie stores the consent you provided when you first visited the website. If you wish to revoke this consent, simply delete the cookie from your browser. When you visit or reload the website, you will be asked again for your cookie consent.

Google Analytics

The website dialogmuseum.de uses features of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies.” These are text files (as described above) that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to a Google server in the United States and stored there.

IP-Anonymization

We have enabled the IP anonymization feature on this website. As a result, Google will truncate your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before transmitting it to the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin

You can prevent cookies from being stored by adjusting your browser settings accordingly; however, please note that in this case, you may not be able to use all features of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address), as well as from processing this data, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

For more information on how Google Analytics handles user data, please refer to Google’s Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de

Data Processing on Behalf of a Client

We have entered into a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.

Links to Third-Party Websites

Our website may contain links to third-party websites. We recommend that you review the privacy policies of those sites as well, if applicable. DIALOGMUSEUM gGmbH assumes no responsibility for the content of linked sites.

Your data

You may request access to your data stored by DIALOGMUSEUM gGmbH for the purpose of using its services at any time by phone or email, and have it amended if necessary. If you wish to have your data permanently deleted, simply notify DIALOGMUSEUM gGmbH accordingly. Please note that, under certain circumstances, specific personal data may only be deleted after a certain period of time due to legal or contractual retention obligations.

Right to Access, Deletion, and Restriction

You have the right at any time to receive, free of charge, information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to have this data corrected, restricted, or deleted. For this and any other questions regarding personal data, you may contact us at any time at the address provided in the legal notice or send an email to ed.muesumgolaidobfsctd-1cd76e@ofni.

Routine Deletion and Blocking of Personal Data

The data controller processes and stores the data subject’s personal data only for the period necessary to achieve the purpose of storage, or to the extent provided for by the European legislative bodies or other legislative bodies in laws or regulations to which the data controller is subject. If the purpose of storage no longer applies or if a retention period prescribed by the European legislative authorities or another competent legislative authority expires, the personal data will be routinely blocked or deleted in accordance with legal requirements.

Objection to Advertising Emails

We hereby object to the use of contact information published in compliance with the legal requirement to provide an “Imprint” for the purpose of sending unsolicited advertising and informational materials. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited transmission of advertising information, such as through spam emails.

Data Processing When Exercising the Right of Withdrawal

1. Purposes

We process personal data that you provide to us in connection with the exercise of your right of withdrawal (in particular via the electronic withdrawal function pursuant to § 356a BGB). The purposes of the processing are:

  • Identification of the relevant contract;
  • Sending the legally required confirmation of receipt on a durable medium;
  • Legal review of the notice of withdrawal;
  • Processing the return of goods;
  • Documenting the process for the purpose of preserving evidence.

2. Categories of Personal Data

  • Identification data: Name;
  • Contract data: Booking or order number, contract date;
  • Contact data: Email address;
  • Technical data: receipt timestamp, IP address if applicable;
  • Optional information: additional information voluntarily provided by the consumer (e.g., a stated reason for withdrawal).

3. Legal Bases

Processing is based on:

Art. 6(1)(c) GDPR in conjunction with § 356a BGB (legal obligation);
Art. 6(1)(b) GDPR (performance of a contract and reversal of a transaction).

4. Recipients and Processors

  • Internal: relevant departments (Customer Service, Accounting, Legal Department);
  • External (data processors pursuant to Art. 28 of the GDPR):
  • Booking platform provider [e.g., bookingkit GmbH, Berlin] for technical processing;
  • Email service providers [WordPress by IONOS SE, Montabaur];
  • Hosting providers [blackpoint GmbH, Bad Vilbel];
  • Payment service providers for refunds [Stripe Technology Company Limited, Dublin].

5. Retention Period

The data is stored

  • at least for the duration of the standard statute of limitations (3 years after the end of the year in which the claim arose) for the purpose of preserving evidence;
  • for accounting or tax-related transactions, for the legallymandated retention periods of up to 10 years.

6. External Services on the Cancellation Page

If we use external technical services on the cancellation page (in particular, CAPTCHA solutions or external form providers), additional data will be processed in accordance with the respective privacy policies [Bookingkit GmbH Privacy Policy]. Data transfers to third countries are carried out on the basis of the EU Standard Contractual Clauses.

7. Voluntary Nature

The only required information for processing your withdrawal is your name, contract identification, and email address. Any additional information (particularly regarding your reasons for withdrawal) is voluntary and does not affect the validity of your withdrawal. Consent to marketing or tracking measures is not required to exercise your right of withdrawal.

8. Your Rights

You are entitled to the rights set forth in Art. 15 et seq. of the GDPR: the right of access, rectification, erasure (unless statutory retention obligations preclude this), restriction of processing, data portability, and the right to lodge a complaint with a data protection supervisory authority.