House rules
Dear visitors,
We are delighted to welcome you to the DIALOGMUSEUM Frankfurt. In order to accommodate all guests and ensure the safety of the exhibition, staff, and visitors, we have established a few rules. These house rules are binding for all guests and are accepted upon entering the museum or concluding the purchase agreement when purchasing tickets.
Our values
We stand for a pluralistic society in which the dignity of each individual is inviolable. Respect and appreciation form the basis of our coexistence. We firmly reject any form of harassment or discrimination, whether based on origin, gender, age, religion, ethnicity, sexual orientation, physical or mental disabilities, or other individual characteristics.
All forms of violence are prohibited.
House rules
The management of DIALOGMUSEUM Frankfurt gGmbH exercises domiciliary rights in the museum building. The management may delegate the exercise of domiciliary rights to other authorized persons.
Our employees are required to ensure compliance with the house rules. Therefore, please comply if you are asked to be considerate.
If there is reasonable cause to believe that guests are disrupting operations, harassing or discriminating against other guests or employees, or otherwise violating the house rules, employees may refuse the person concerned access or expel them from the building.
In the event of serious or repeated violations of the house rules, the management may issue a permanent ban from the premises.
Smoking and the consumption of drugs or intoxicants is prohibited throughout the entire building.
In the foyer
We kindly ask you to set your cell phone to silent mode in the building and to refrain from making long, disruptive phone calls so that all guests can enjoy a relaxing visit.
Eating is not permitted in the foyer. Please ask the staff for exceptions. Lockers are available for storage.
Passageways and emergency exits must be kept clear.
In the exhibition DIALOGUE IN THE DARK
All objects that emit light—such as watches, smartphones, etc.—are prohibited in the exhibition. Please use the lockers in the foyer for glasses, cell phones, jackets, bags, etc. These are available throughout the museum’s opening hours.
The following are prohibited: fire, smoking, smartphones and electronic devices, bags, glasses, chewing gum. In general, anything that emits light.
Evacuation
In the event of fire or other dangerous situations, the building must be evacuated immediately via the marked exits without delay. The instructions of staff must be followed at all times.
Duty of supervision
Adult companions of children and young people, such as parents, teachers, group leaders, and guardians, are responsible for the appropriate behavior of all persons in their care. There is a duty of supervision.
Animals are not permitted in the building. It is not possible to take assistance dogs into the dark exhibition rooms. According to Hessian Animal Welfare Ordinance § 5 Requirements for keeping animals in rooms and room units: A dog may only be kept in rooms or room units where natural daylight is guaranteed.
Accessibility
Wheelchair users will be pulled through the exhibition by an additional guide. People who use an electric wheelchair will need to switch to one of our in-house mechanical wheelchairs. This also applies to visitors with walking aids. Please contact us at ed.muesumgolaid@enilgnikoob before booking to discuss the details. We strive to do everything necessary to make the exhibition experience possible. This applies to all situations, including hearing impairments, deafness, autism spectrum disorders, pregnancy, etc.
More information regarding barrier-free access to the museum can be found on the website: https://dialogmuseum.de/barrierefreiheit/
Cloakroom
Lockers are available in the foyer. Due to limited space, storage of suitcases is only possible to a limited extent. No liability is accepted for items left in the cloakroom or lockers.
Please hand in any lost property to the visitor service in the museum foyer.
Photography and filming
Photography and filming are only permitted in the foyer and the bright areas of the museum. Photography or filming of other visitors, supervisors, or museum staff is only permitted with their consent.
Liability and video surveillance
Visitors who fail to comply with the house rules are liable for any expenses and damage incurred. Actions such as deliberate damage to the exhibition (property damage), theft, trespassing (remaining on the premises despite being banned) or discriminatory/racist comments may be prosecuted.
Please note that our premises are monitored by video surveillance for security reasons.
If you have any questions or suggestions, please contact ed.muesumgolaid@ofni
T +49 (0)69 999 999 525
We hope you enjoy your visit. Frankfurt, February 18, 2026