{"id":7539,"date":"2022-11-18T10:32:10","date_gmt":"2022-11-18T10:32:10","guid":{"rendered":"https:\/\/dialogmuseum.de\/en\/?page_id=7539"},"modified":"2026-06-23T13:11:40","modified_gmt":"2026-06-23T13:11:40","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/dialogmuseum.de\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">General Terms and Conditions<\/h1>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>General Terms and Conditions of DIALOGMUSEUM gGmbH<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>General Terms and Conditions of DIALOGMUSEUM gGmbH for Bookings and Voucher Purchases via the Ticket Shop<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(as of June 19, 2026)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These \u201cGeneral Terms and Conditions\u201d apply to all transactions between DIALOGMUSEUM gGmbH, Sch\u00e4fergasse 17, 60313 Frankfurt am Main, and the customer that are conducted through the DIALOGMUSEUM gGmbH ticket shop. Any conflicting terms and conditions of the customer shall not apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Conclusion of the Contract<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the customer has completed the booking of the service via the ticket store of DIALOGMUSEUM gGmbH, he or she will receive a confirmation email from DIALOGMUSEUM gGmbH, which constitutes the binding acceptance of the booking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Scope of Services<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.1 Dialogue in the Dark<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The guided tour \u201cDialogue in the Dark\u201d is designed to experience the non-visual world. Visitors will be loaned a long cane for the blind and will be guided in small groups of no more than 8 people by blind and visually impaired staff through a lightless exhibition parcours of approximately 350 m<sup>2<\/sup>. During a 60-minute tour, visitors experience a walk through several connected, absolutely lightless rooms in which everyday situations, in complete darkness, are realistically depicted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.2 Educational Workshops<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The educational workshops are aimed at promoting a more conscious perception through the senses, talking to blind people about blindness and creating an awareness of being different.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Cancellation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.1 Pursuant to \u00a7 312g para. 2 no. 9 BGB (German Civil Code), the customer has no right of revocation and therefore no right to free cancellation of tickets purchased for a specific date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.2 The ticket price will not be refunded even if the customer, for whatever reason, is unable to attend the event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Right of Withdrawal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.1 Consumers are entitled to a statutory right of withdrawal, which we describe in our Notice of Withdrawal. The Notice of Withdrawal is provided in writing prior to the conclusion of the contract and remains available at any time thereafter under [Notice of Withdrawal].<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.2 The right of withdrawal does not apply to contracts for services related to leisure activities if the contract specifies a specific date or period for the provision of the service. This applies in particular to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">a) Admission tickets with a specific date or time slot;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">b) Guided tours, adventure or event bookings with a specific date;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">c) Tastings, workshops, or courses with a specific date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.3 For products not tied to a specific date\u2014in particular vouchers without a fixed redemption date, flex tickets without a specific date, annual passes not tied to a specific date, and merchandise items\u2014the right of withdrawal applies without restriction in accordance with the withdrawal policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.4 For mixed orders that contain both services subject to withdrawal and those not<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">subject to withdrawal, the right of withdrawal applies only to the<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">contractual components subject to withdrawal. Partial rescission is possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Electronic Cancellation Function<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.1 Starting June 19, 2026, we will provide an electronic cancellation function on our website at [https:\/\/dialogmuseum.de\/] via a button labeled \u201cCancel Contract,\u201d through which consumers can exercise their right of cancellation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.2 The cancellation takes place in a two-step process: After accessing the cancellation feature and entering the required information (name, booking\/order number, email address), the cancellation notice must be submitted by clicking the \u201cConfirm Cancellation\u201d button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.3 We will immediately confirm receipt of the notice of withdrawal via email, specifying the date and time of receipt. This confirmation of receipt solely documents the receipt of the notice and does not constitute substantive acknowledgment of the validity of the withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.4 The option to exercise the right of withdrawal by other means (email, letter, model withdrawal form) remains unaffected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Voucher\/s<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.1 The customer has no right to a cash payment of a voucher or vouchers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.2 Vouchers without a fixed redemption date may be canceled in accordance with the<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">cancellation policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.3 When purchasing a voucher\/vouchers via DIALOGMUSEUM gGmbH, the customer has the right to cancel the contract for the purchase of the voucher\/s within fourteen days without stating any reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The revocation period begins on the day on which the customer received the voucher.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise his*her right of revocation, the customer must declare his revocation in writing (e.g. by letter, fax or e-mail) to DIALOGMUSEUM gGmbH: DIALOGMUSEUM gGmbH Sch\u00e4fergasse 17, 60313 Frankfurt am Main, E-Mail: <a href=\"mailto:info@dialogmuseum.de\"><span style=\"display:inline;unicode-bidi:bidi-override;direction:rtl;\" class=\"\">ed.muesumgolaid<span style=\"display:none;\">obfsctd-46c6c6<\/span>&#64;ofni<\/span><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In order to comply with the revocation period, it is sufficient that the customer sends the notification of the exercise of the right of revocation before the expiration of the revocation period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.4 Upon revocation of the contract for the purchase of the voucher\/s, the customer is obliged to return the original voucher\/s to DIAOGMUSEUM gGmbH if the voucher\/s are physical.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIALOGMUSEUM gGmbH shall reimburse the customer for the purchase price of the voucher\/s, including the original shipping costs, without delay and no later than fourteen days after DIALOGMUSEUM gGmbH has received the customer\u2019s notice of cancellation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the repayment, DIALOGMUSEUM gGmbH shall use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIALOGMUSEUM gGmbH is entitled to refuse repayment until the customer has returned the original voucher\/s to DIALOGMUSEUM gGmbH.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer shall bear the costs of returning the voucher. Insofar as the voucher has been redeemed in full or in part and the contract is revoked, the customer is obligated to pay compensation for the value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.5 If a voucher that has already been partially redeemed is revoked, the unused portion will be refunded; compensation may be required for services already received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.6 The statute of limitations prescribed by German law pursuant to \u00a7 195 of the German Civil Code (BGB) applies to our vouchers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Event Cancellation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.1 DIALOGMUSEUM gGmbH reserves the right to cancel events if there are not enough registrations up to 14 days before the event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.2 In the event of cancellation or partial cancellation of individual or all exhibition elements due to force majeure, such as interruption of the power supply, bad weather, vandalism, as well as due to maintenance and repair work, etc., the customer shall not be entitled to a reduction of the admission price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Liability<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.1 DIALOGMUSEUM gGmbH is liable without limitation if the cause of damage is due to its own or attributable intent or gross negligence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.2 DIALOGMUSEUM gGmbH is also liable for the slightly negligent breach of obligations that are essential for the performance of the contract (cardinal obligations). In this case, liability is limited to the foreseeable damage typical for the contract. DIALOGMUSEUM gGmbH does not assume any further liability for slight negligence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.3 The above limitations do not apply to injury to health, body and life or in case of fraudulently concealed defects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.4 As far as the liability of DIALOGMUSEUM gGmbH is limited, this also applies to the personal liability of its employees, representatives and\/or vicarious agents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Valuables<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIALOGMUSEUM gGmbH assumes no liability for valuables, cash, wardrobe or similar items.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Damage to property<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10.1 In case of wilful damage to property of DIALOGMUSEUM gGmbH, such as exhibits or furniture, the customer will be charged the replacement value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10.2 In the event of soiling that can be proven to have been caused by non-compliance with the instructions of the service personnel, the customer will be charged \u20ac 40.00 (incl. VAT) per required working hour of the personnel for cleaning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Allergies and intolerances<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Allergies known to the customer cannot be addressed in Dialogue in the Dark.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. Technical equipment<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12.1 Insofar as DIALOGMUSEUM gGmbH procures technical or other equipment from third parties on behalf of the customer for the performance of the event, DIALOGMUSEUM gGmbH shall act on behalf and for the account of the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12.2 The customer shall be liable for the careful handling and proper return of such equipment and shall indemnify DIALOGMUSEUM gGmbH against all claims of third parties arising from the provision of the equipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12.3 The customer is not liable for any fault attributable to DIALOGMUSEUM gGmbH.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. Reservation of right to change<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.1 DIALOGMUSEUM gGmbH is entitled to unilaterally amend the General Terms and Conditions, provided that the amendment does not disadvantage the customer and is due to a change in circumstances that DIALOGMUSEUM gGmbH did not foresee, that DIALOGMUSEUM gGmbH did not cause, and that DIALOGMUSEUM gGmbH had no influence on (in particular, changes in the legal situation, supreme court rulings, or market conditions).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.2 DIALOGMUSEUM gGmbH shall inform the customer about the new GTC. If the customer does not object to the amended GTC within a six-week period, his consent to the validity of the new GTC shall be deemed granted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. Photos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Participation implies consent to the recording, storage and publication of image and sound material.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15. House Rules<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The house rules are binding for all guests and are accepted upon entering the museum or concluding the purchase agreement when purchasing a ticket.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>16. Final Clause<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the valid provision that comes closest to the economic purpose of the invalid provision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIALOGMUSEUM gGmbH<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions General Terms and Conditions of DIALOGMUSEUM gGmbH General Terms and Conditions of DIALOGMUSEUM gGmbH for Bookings and Voucher Purchases via the Ticket Shop (as of June 19, 2026) These \u201cGeneral Terms and Conditions\u201d apply to all transactions between DIALOGMUSEUM gGmbH, Sch\u00e4fergasse 17, 60313 Frankfurt am Main, and the customer that are [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-7539","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Terms and Conditions - Dialogmuseum Frankfurt EN<\/title>\n<meta name=\"description\" content=\"Our General Terms and Conditions which apply to all transactions between you and us. 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