Frequently Asked Questions: Dialogue in the Dark

1. Do you really not see anything?

That’s right. There is no remaining light in our exhibition. Why don’t you allow yourself some rest?

2. How long is the tour?

There is a 60 minutes tour including four rooms or a 90 minutes tour including six rooms.

3. Is there anything I should know before I go?

Please leave behind anything that lights up or glows in the dark. There is a coat check in the foyer. Please also wear comfortable shoes.

4. Will I be alone in the dark?

No, every group is accompanied by a blind or visually impaired guide who remains with the group for the duration of the tour.

5. What if I have a group larger than 8 persons?

Your group will then be divided into smaller groups. The tours begin every 15 minutes.

6. Why can’t more than 8 people go on a tour?

A group cannot be larger than 8 for safety and quality reasons. A guide is responsible for 8 people in the dark.

7. Is it possible to take the tour with fewer than 8 people?

Of course you may book as few or many tickets as you like. You will then be put into a group with other guests.

8. I want to know what it really looks like inside the exhibition. Can I see the rooms in light?

No, unfortunately not. Let your imagination run free! Seeing the exhibition in light would spoil the experience. Blind or visually impaired people are not able to see the exhibition in light, either.

9. Do you offer tours in other languages?

We offer tours in several other languages by request. If another language is required, contact us and we will try to make it possible.

10. Why is a prior booking required?

Since a tour can only be taken with a guide, our capacity is limited. Therefore, a prior booking is required.

11. When do I receive my booking confirmation?

You will get a booking confirmation for bookings of 8 people or more directly after the reservation. The reservation is only valid after it has been reconfirmed by the guest.

12. What is your cancellation policy?

The booking may be cancelled or changed in writing until up to 20 days prior with no penalty. Cancellations made 20 days prior will incur a 50% cancellation fee. Cancellations made 5 days prior will not be refunded. The following applies to workshops: The minimum price must be paid five days prior to the workshop.

13. Do you give refunds for no shows or last minute cancellations?

No, we only offer a limited number of tours. If guests do not cancel on time, the tours still take place with fewer visitors. Therefore, we bear the costs of the lost revenues and you deny other people the possibility of visiting the exhibition. We are a social enterprise which lives off the admission fees. Profits are reinvested in the maintenance and creation of new workspaces for people with handicaps.

14. Too late!

For organizational reasons, we ask our visitors to be in the lobby 30 minutes before their tour or event. Unfortunately, it is not possible to admit latecomers once the tour has started.

15. Why should I inform you in case of a delay?

In the best case, we can give precedence to other groups and grant you access at a later time.

16. Do you offer gift certificates?

Yes! Upon receipt of payment, we will send the gift certificates by mail. Please note that gift certificates are non-refundable. For more information, please see http://dialogmuseum.de/gutscheine/.

17. Do you offer discounted tickets?

Information regarding prices and discounts can be found on our homepage (http://dialogmuseum.de/besucherinfo/).

18. Do you offer group discounts?

No, we are a social enterprise trying to be self-supporting.

19. What preparations should I make right before the tour?

Please turn off your cell phones and put your watches with luminous dials and other light sources in your pockets. Put your glasses away and bring some small change for snacks in our bar.

20. Why should I bring small change?

There is a bar at the end of the tour where you will have the possibility of sharing your experience with the other visitors and your guide. As part of your experience, you can buy drinks and snacks and enjoy them in the dark.

21. What is the museum room?

After the boat trip, the special tour (90 minutes) leads visitors into a musical discovery room. This room is reserved for changing exhibitions. Previous partners were the artist Roland Judex, the Museum of Architecture, the Museum for Communication, the Maison des Canuts in Lyon, and the Städel museum.

22. Are there any restrooms in the dark?

No, there are no restrooms in the dark. If it cannot be avoided, you will be lead outside by the guide.

23. What do I do if I cannot handle being in total darkness?

If you should find that you cannot handle the darkness, our experienced guides help you to feel safe and confident in the dark and are happy to be of assistance to anyone who is feeling anxious. However, if you feel you must leave the tour, your guide can take you back safely into the light at any point.

24. Are there any risks involved in returning to the light?

No. At the end of the tour, there is a gradual re-entry into the light, starting with dim lighting to get you used to it again. In this manner, any possible health risks can be avoided.

25. How do you ensure the safety of your guests?

Our exhibition complies with all current building and safety codes. Our guides also supply any additional safety information.

26. From what age can children visit the exhibition?

For groups of children we recommend they be in the second grade or higher. We are happy to welcome younger children attended by their parents. You will have to decide as a family if your child is willing and able to spend 90 minutes in total darkness. Please be aware that it is not possible to leave children unattended in the foyer if they decide not to take part in the tour.

27. Can I take tours outside of the regular opening hours?

We offer tours until 9pm every first Thursday of every month. A reservation is necessary. We offer special tours outside of regular opening hours by prior arrangement for an extra charge (please also see http://dialogmuseum.de/fuer-unternehmen-und-institutionen/events/). 

28. Are there parking facilities nearby?

There are only limited parking facilities. We recommend public transportation. Please see http://dialogmuseum.de/anfahrt/).

29. Can I support the museum?

We are grateful for every donation. You can also support our association. Information can be found on http://dialogmuseum.de/verein/ or by telephone 069/ 90 43 21 81.

30. What is the “Blind Traveller”?

The Blind Traveler is held every year during the summer months. The exhibition is transformed into a secret country which needs to be guessed with the help of all senses. Those who manage to guess the destination correctly will be entered in a raffle. The winner will get to pack up the suitcase and visit the actual country.

31. What is the “Invisible Friend”?

The Invisible Friend is a project of our support association. Sixth-graders are offered the possibility to take a diploma, which honors them as invisible friends for blind people. Participating is free and includes a tour in the darkness. For further information, please see http://dialogmuseum.de/verein/.

Special Needs

We try to make it possible for everyone to visit our exhibition. Please mention any special needs when making your booking so that we can make the necessary arrangements.

1. Wheelchairs:
Persons in wheelchairs will be accompanied by an extra guide who will push them through the exhibition. For electric wheelchair users, it will be necessary for them to use one of the wheelchairs we have available instead.

2. Limited Mobility:
For people that require assistance to walk, it could be necessary to use one of the wheelchairs we have available for visitors. In this case, an additional guide will be there to assist you in the exhibition.

3. Hearing-impaired:
In the darkness, hearing is especially important. If you are hearing-impaired, please let the guide know before the tour begins.

4. Deafness:
For our deaf visitors we make a special effort to make our exhibit accessible and we have had good experiences in the past. Please decide yourself if you want to bring an interpreter. If you decide to come alone, the guide will arrange palpable gestures with you so that a communication is possible in the darkness.

5. Pregnancy:
The chance of bumping into things or other visitors in the darkness is very high. We therefore recommend not to visit the exhibition as from the 6th month of pregnancy.

6. Can I bring an infant?

Although we do not recommend it, you can bring an infant at your own risk. Please be aware that your own insecurity can be transferred.

7. Can I bring my dog?

No, it is not allowed due to animal protection.

 

 

 

 

 

 

 

 

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